Shipping Policy

Welcome to Hafsah & Co. This Shipping Policy explains how we process, ship, and deliver your orders. Please read carefully to understand expected times, costs, and related information.

Contact Information

If you have questions about this policy or your order, contact us at:

  • Processing Time
  • After you place an order, please allow [1–7 business days] for order processing.
  • Processing time includes payment verification, order confirmation, quality check, and handing off to the courier.
  • Orders placed on weekends and holidays will be processed on the next business day.
  • Shipping Origins & Locations
  • Our products ship from USA, Canada, China.
  • If we have multiple warehouse or supplier locations, the shipping origin may vary depending on your ordered item(s).
  • Shipping Methods & Delivery Times
  • Here are our estimated delivery times by region:
  • Region Standard Shipping Expedited / Express Shipping (if available)
    Domestic (US & Canada) [e.g. 3-7 business days] [e.g. 1-2 business days]
    Neighboring / Regional [e.g. 7-14 business days] [Optional expedited option]
    International (rest of world) [e.g. 10-25 business days] [Optional, if available]
  • These are estimates only. Actual delivery can vary due to customs, weather, carrier delays, or other factors beyond our control.
  • For international orders, customs processing may add extra time.
  • Shipping Costs
  • Shipping fees are calculated at checkout based on the items, weight, delivery location, and carrier.
  • We offer free standard shipping in Canada & US.
  • For smaller orders, or orders to remote/international zones, shipping charges may apply.
  • Tracking & Notifications
  • Once your order is shipped, you’ll receive an email with a tracking number.
  • You can monitor your shipment via the courier’s website. Please allow up to 24–48 hours for the tracking info to become fully active.
  • We recommend keeping an eye on tracking. If you see anything unusual or delays, feel free to reach out to us.
  • Duties, Taxes & Customs
  • For international orders, any customs duties, taxes, or import fees are the responsibility of the buyer.
  • These are not included in the price of the product or shipping. We encourage you to check with your local customs office if you’re unsure.
  • We typically ship Delivered Duty Unpaid (DDU), unless otherwise specified.
  • Restricted Locations & Exclusions
  • Some regions / countries may be excluded from shipping depending on supplier restrictions or carrier limitations. If your area is excluded, you’ll see this during checkout or we will contact you.
  • Also, certain items might have additional restrictions (size, weight, hazardous materials, etc.).
  • Damaged or Lost Shipments
  • If your order arrives damaged, or if you believe it has been lost:
  • Please retain the packaging and take photos of damage.
  • Contact us within [e.g. 7 days] of delivery for damaged goods (or within [e.g. 30 days] for lost items).
  • We will work with you to resolve the issue, which may include a replacement, a refund, or other agreed-upon solution.
  • Changes to Orders & Shipping Address
  • Please ensure your shipping address is accurate. Once your order is processed for shipment, changes may not be possible.
  • If you need to change an address, contact us as soon as possible. We’ll do our best to accommodate, but cannot guarantee changes after shipping has started.
  • Additional Information
  • Packaging: We use [standard / eco-friendly / branded] packaging to ensure your items arrive safely.
  • Preferred carriers: [List the carriers you use, e.g. DHL, UPS, USPS, FedEx, etc.]
  • Peak periods: During busy seasons (holidays, sales, etc.), processing and shipping may take longer than usual. We appreciate your patience.
  • Your Expectations & Ours
  • We strive to provide accurate and timely delivery.
  • You can expect transparency—if there are delays, we’ll inform you.
  • We ask that customers allow the full delivery estimate before requesting refunds or replacements unless the item is clearly damaged or missing.

Changes to This Shipping Policy

We may update this policy from time to time to reflect changes in supplier, shipping costs, carrier performance, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.