Welcome to Hafsah & Co. This Shipping Policy explains how we process, ship, and deliver your orders. Please read carefully to understand expected times, costs, and related information.

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Contact Information

If you have questions about this policy or your order, contact us at:

• Email: Hafsahandco25@gmail.com

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• Processing Time
• After you place an order, please allow [1–7 business days] for order processing.
• Processing time includes payment verification, order confirmation, quality check, and handing off to the courier.
• Orders placed on weekends and holidays will be processed on the next business day.

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• Shipping Origins & Locations
• Our products ship from USA, Canada, China.
• If we have multiple warehouse or supplier locations, the shipping origin may vary depending on your ordered item(s).

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• Shipping Methods & Delivery Times
• Here are our estimated delivery times by region:

• Region	Standard Shipping	Expedited / Express Shipping (if available)
  Domestic (US & Canada)	[e.g. 3-7 business days]	[e.g. 1-2 business days]
  Neighboring / Regional	[e.g. 7-14 business days]	[Optional expedited option]
  International (rest of world)	[e.g. 10-25 business days]	[Optional, if available]

• These are estimates only. Actual delivery can vary due to customs, weather, carrier delays, or other factors beyond our control.
• For international orders, customs processing may add extra time.

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• Shipping Costs
• Shipping fees are calculated at checkout based on the items, weight, delivery location, and carrier.
• We offer free standard shipping in Canada & US.
• For smaller orders, or orders to remote/international zones, shipping charges may apply.

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• Tracking & Notifications
• Once your order is shipped, you’ll receive an email with a tracking number.
• You can monitor your shipment via the courier’s website. Please allow up to 24–48 hours for the tracking info to become fully active.
• We recommend keeping an eye on tracking. If you see anything unusual or delays, feel free to reach out to us.

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• Duties, Taxes & Customs
• For international orders, any customs duties, taxes, or import fees are the responsibility of the buyer.
• These are not included in the price of the product or shipping. We encourage you to check with your local customs office if you’re unsure.
• We typically ship Delivered Duty Unpaid (DDU), unless otherwise specified.

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• Restricted Locations & Exclusions
• Some regions / countries may be excluded from shipping depending on supplier restrictions or carrier limitations. If your area is excluded, you’ll see this during checkout or we will contact you.
• Also, certain items might have additional restrictions (size, weight, hazardous materials, etc.).

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• Damaged or Lost Shipments
• If your order arrives damaged, or if you believe it has been lost:
• Please retain the packaging and take photos of damage.
• Contact us within [e.g. 7 days] of delivery for damaged goods (or within [e.g. 30 days] for lost items).
• We will work with you to resolve the issue, which may include a replacement, a refund, or other agreed-upon solution.

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• Changes to Orders & Shipping Address
• Please ensure your shipping address is accurate. Once your order is processed for shipment, changes may not be possible.
• If you need to change an address, contact us as soon as possible. We’ll do our best to accommodate, but cannot guarantee changes after shipping has started.

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• Additional Information
• Packaging: We use [standard / eco-friendly / branded] packaging to ensure your items arrive safely.
• Preferred carriers: [List the carriers you use, e.g. DHL, UPS, USPS, FedEx, etc.]
• Peak periods: During busy seasons (holidays, sales, etc.), processing and shipping may take longer than usual. We appreciate your patience.

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• Your Expectations & Ours
• We strive to provide accurate and timely delivery.
• You can expect transparency—if there are delays, we’ll inform you.
• We ask that customers allow the full delivery estimate before requesting refunds or replacements unless the item is clearly damaged or missing.

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Changes to This Shipping Policy

We may update this policy from time to time to reflect changes in supplier, shipping costs, carrier performance, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

Welcome to Hafsah & Co.

Our story begins with a simple dream: to make everyday shopping feel a little more special. We believe that buying something for yourself, your home, or as a gift for someone you love should be more than just a transaction—it should be an experience filled with ease, joy, and trust.

From the start, our mission has been clear: to bring you high-quality products at prices that feel fair, without ever compromising on style or performance. But beyond products, what matters most to us is people. Every order we pack, every question we answer, and every customer we serve is part of the Hafsah & Co. family.

We know that in today’s busy world, convenience matters. That’s why we focus on fast shipping, reliable service, and smooth shopping experiences—so you can enjoy your purchases without the wait or the hassle.

At Hafsah & Co., we don’t just see ourselves as an online store. We see ourselves as a bridge—helping you discover items that make life easier, brighter, and more meaningful. Whether it’s a little luxury for yourself, an essential for your home, or a thoughtful gift for someone you care about, we’re here to make sure you feel taken care of every step of the way.

Our promise is simple: quality, care, and connection.
That’s what Hafsah & Co. stands for. And we can’t wait to share it with you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hafsahandco25@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hafsahandco25@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hafsahandco25@gmail.com.

Let us know what's on your mind. We will get back to you before you can say "Hafsah & Co."